KSh --

Bestcare Management

Internship

Working as an appliance repair technician means that you have to be a technical individual so that you can handle repair and troubleshooting activities on a wide variety of appliances.

Appliance Repair Technician Duties & Responsibilities • Confer with clients to determine their specific appliance repair and maintenance requirements. • Examine appliances to determine problems associated with parts and motors, and make initial observations about issues. • Disassemble or pull apart appliances to assess issues associated with parts and motors, and establish requirements for maintenance work. • Provide clients with information on required work on their appliances, and calculate and present cost estimates. • Trace problems by followings electrical patterns, and conduct tests to determine issues and reasons for the breakdown. • Replace worn out or defective parts, ensuring that new ones are put in according to manufacturer’s instructions. • Reassemble appliances or units once repairs have been completed, and make required adjustments. • Determine need for maintenance work, ensuring that maintenance requirements are communicated to clients. • Clean equipment and parts, to ensure that they remain in good repair and conditions. • Provide recommendations regarding whether repair or replacement of appliance or parts is a better choice. • Create and maintain the inventory of parts and equipment, and communicate low stock situations to the supervisor. • Observe appliances during operation, both before and after repair and maintenance work has been performed on them. • Create and maintain records of all repair and maintenance work done within a shift.

Must have exceptional customer service skills and ability to communicate with customers, office staff and manufacturers. Ability to use a computer for parts inquiries and ordering Working mechanical knowledge, including the use of tools and test equipment Ability to perform accurate repair of customer product Ability to follow directions and specific process steps to ensure quality workmanship Flexibility to work variable and flexible hours, including overtime Must complete all technician training elements within required time frames

1 year